TigerMe Frequently Asked Questions
1. General Questions
What is TigerMe?
TigerMe is an AI-powered platform that helps students and parents navigate the college admissions process. It provides insights into admission probabilities, personalized recommendations, and tools to track academic and extracurricular progress.
How does TigerMe work?
TigerMe uses AI and data analysis to evaluate factors like grades, extracurricular activities, and demographics to provide predictions and actionable steps to improve college applications.
Who is TigerMe for?
TigerMe is designed for students, parents, and educators who want data-driven insights to optimize the college admissions process.
Is TigerMe free to use?
TigerMe offers both free and premium features. The free version includes access to basic admission insights, while premium plans provide deeper analytics and personalized recommendations.
2. Account & Usage
How do I sign up for TigerMe?
You can sign up by downloading the app from the App Store or Google Play. Registration requires basic information such as name, grade level, and school details.
Can parents and students have separate accounts?
No. Parents and students can share one account to track progress and receive tailored insights.
What information does TigerMe collect?
TigerMe collects academic data (grades, test scores), extracurricular activities, and demographic information to generate personalized recommendations. Your data is protected and never shared without consent.
Is my data secure?
Yes! TigerMe follows strict data privacy policies, including FERPA, COPPA, and GDPR compliance, to ensure your personal information remains secure.
3. Features & Functionality
How does the AI predict college admission chances?
Our AI analyzes historical admissions data, trends, and user-provided information to estimate the likelihood of acceptance at various colleges. The model continuously improves based on new data.
Can I update my profile as I progress through high school?
Yes! You can and should update your grades, test scores, and activities at any time for more accurate predictions.
What is the journaling feature?
TigerMe’s journaling tool is coming soon and will allow students to document life-changing moments, achievements, and personal growth over time. This helps them craft compelling personal essays when applying to college.
Does TigerMe integrate with my school’s Learning Management System (LMS)?
Yes! TigerMe integrates with Canvas to sync relevant academic data seamlessly. We are working to connect with other learning management systems. If you’d like to suggest an LMS for us to partner with please email us at [email protected]
4. Customer Support & Troubleshooting
How do I contact TigerMe support?
You can reach out via email support at [email protected]. We aim to respond within one business day.
Does TigerMe offer live customer support?
No, we do not offer live support at this stage. However, you can use our AI-powered chatbot and knowledge base for instant answers to common questions.
What are TigerMe’s support hours?
Support is available Monday – Friday, 9 AM – 5 PM (Pacific Time). All inquiries received after hours will be addressed the next business day.
I forgot my password. How do I reset it?
Click the “Forgot Password” link on the login page and follow the instructions to reset your password.
5. Future Development & Feedback
Will more features be added to TigerMe?
Yes! We are constantly improving the platform and will introduce new features based on user feedback. Stay tuned for updates!
How can I provide feedback or suggest new features?
We love hearing from users! You can submit feedback through the app or email us at [email protected].